Book & Pricing

Privacy Policy

spinalflowequilibrium.com · Last updated: June 2025

1. Who We Are

This website is operated by Emilia Pantoja Rodriguez, a self-employed individual based in the United Kingdom, providing Spinal Flow therapy sessions at 47 Springboig Rd, Glasgow, G32 8LH.

For any data-related enquiries, please contact us at: emilia@spinalflowequilibrium.com

2. Scope of This Policy

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit spinalflowequilibrium.com or contact us via WhatsApp.

We act in accordance with:

  • UK GDPR and the Data Protection Act 2018
  • EU General Data Protection Regulation (GDPR) 2016/679
  • The Privacy and Electronic Communications Regulations (PECR)

3. What Data We Collect

3.1 Data You Provide Voluntarily

When you contact us via WhatsApp, you may voluntarily share:

  • Your name
  • Your phone number
  • Details of your enquiry or health concerns

We will only use this information to respond to your enquiry and provide the service you have requested.

3.2 Data Collected Automatically

When you visit our website, certain technical information is collected automatically, including:

  • IP address and approximate geographical location
  • Browser type and version
  • Pages visited and time spent on each page
  • Referral source (how you found our website)
  • Device type and operating system
Tools used: This data is collected via Google Analytics and Meta Pixel. Both use cookies. See our Cookie Policy for details.

4. Legal Basis for Processing

We process your personal data under the following legal bases as defined in UK/EU GDPR:

  • Consent (Article 6(1)(a)): For non-essential cookies and analytics tracking, where you have given your explicit consent via the cookie banner
  • Legitimate Interests (Article 6(1)(f)): To improve website content and understand how visitors use our site, in ways that do not override your rights
  • Pre-contractual measures (Article 6(1)(b)): To respond to WhatsApp enquiries and provide information about our services before you book a session

5. How We Use Your Data

  • To respond to your WhatsApp enquiries and help you book sessions
  • To analyse website traffic and user behaviour via Google Analytics
  • To serve relevant advertising via Meta Pixel on Facebook and Instagram
  • To improve website content, structure and user experience
  • To comply with legal obligations where required

We will never use your data for automated decision-making or profiling that has a significant effect on you.

6. Sharing Your Data

We do not sell, rent or trade your personal data. We share data only with the following third-party processors, solely to deliver our services:

Each third party is contractually bound to handle your data securely and only for specified purposes.

7. International Data Transfers

Google LLC and Meta Platforms, Inc. are based in the United States. Transfers of your data to these companies are conducted under Standard Contractual Clauses (SCCs) approved by the European Commission and recognised by the UK ICO, providing appropriate safeguards for your data.

8. How Long We Keep Your Data

  • WhatsApp conversations: retained for as long as relevant to your session history; deleted upon your request or when no longer necessary
  • Google Analytics data: anonymised data retained for up to 26 months, as per Google's default retention settings
  • Meta Pixel data: retained in accordance with Meta's own data retention policies

9. Your Rights

Under UK and EU GDPR, you have the following rights regarding your personal data:

Right of access
Right to rectification
Right to erasure
Right to restriction
Right to portability
Right to object
Right to withdraw consent

To exercise any of these rights, please contact: emilia@spinalflowequilibrium.com

Supervisory authorities:
UK residents: www.ico.org.uk
EU/EEA residents: your local data protection authority

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include secure hosting, limited access controls and regular review of our data practices.

Please note that no method of transmission over the internet is 100% secure. Whilst we strive to protect your data, we cannot guarantee absolute security.

11. Children's Privacy

This website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided personal data through our website or WhatsApp, please contact us immediately at emilia@spinalflowequilibrium.com and we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The date at the top of this page indicates when it was last revised.

We encourage you to review this page periodically. Continued use of our website following any updates constitutes acceptance of the revised policy.

13. Contact

For any questions or requests relating to this Privacy Policy or your personal data, please get in touch:

Emilia Pantoja Rodriguez

emilia@spinalflowequilibrium.com

spinalflowequilibrium.com

47 Springboig Rd, Glasgow, G32 8LH, Scotland